السعر: 22,950 جنيه مصري
- الموقع: 16 Moustafa Refaat St. Block 1137, Sheraton Heliopolis, Cairo, Egypt.
- مدة الدورة التدريبية: 5 Days
تفاصيل الدورة
The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.
Objectives:
- Change management
- Service asset and configuration management
- Service validation and testing
- Release and deployment management
- Request fulfilment
- Change evaluation
- Knowledge management
Content:
- Introduction to release, control and validation (RCV)
- Change management
- Service asset and configuration management (SACM)
- Service validation and testing (SVT)
- Release and deployment management (RDM)
- Request fulfilment
- Change evaluation
- Knowledge management (KM)
- Release, control and validation roles and responsibilities
- Technology and Implementation Considerations
نبذة عن معهد Global Knowledge Egypt
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
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