Price: AED 12,249
- Location: 16 Moustafa Refaat St. Block 1137, Sheraton Heliopolis, Cairo, Egypt.
- Duration: 5 Days
Course details
The course builds on the principles covered as part of the ITIL Foundation course and is aligned to the 2011 syllabus. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.
Objectives:
- Change management
- Service asset and configuration management
- Service validation and testing
- Release and deployment management
- Request fulfilment
- Change evaluation
- Knowledge management
Content:
- Introduction to release, control and validation (RCV)
- Change management
- Service asset and configuration management (SACM)
- Service validation and testing (SVT)
- Release and deployment management (RDM)
- Request fulfilment
- Change evaluation
- Knowledge management (KM)
- Release, control and validation roles and responsibilities
- Technology and Implementation Considerations
Course Location
About Global Knowledge Egypt
Global Knowledge is the worldwide leader in IT and business skills training. They deliver via training centers, private facilities, and the Internet, enabling their customers to choose when, where, and how they want to receive training programs and learning services.
See all Global Knowledge Egypt courses Are you from Global Knowledge Egypt ? Claim your course!
Courses you can instantly connect with... Do an online course on ITIL starting now.
- JavaScript Full stack web developer virtual internship Virtual Bootcamp + Internship at LaimoonAED 1,449Duration: Upto 30 Hours
- Security Analyst Course LineAED 87
AED 955Duration: Upto 5 Hours - Functional Skills IT Course LineAED 87
AED 1,763Duration: Upto 8 Hours
