- Duration: 3 Days
- Timings Flexible Options
This course covers the latest version of core ITIL® best practices presented from a lifecycle perspective. The course introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 Edition.
Who is this course for?
IT Professionals, IT Support Staff, Application, Project and Business Managers, Any member of an IT team involved in the delivery of IT Services.
Lesson 1: Introduction
Lesson 2: Service Strategy
Lesson 3: Service Design
Lesson 4: Service Transition
Lesson 5: Service Operation
Lesson 6: Continual Service Improvement
Lesson 7: Exam Preparation
About New Horizons Computer Learning Center-Abu Dhabi
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. For 30 years, New Horizons has provided more than 30 million students with industry-leading technical training that delivers the most relevant and intuitive computer courses and certifications. We’re now the world’s largest independent IT training company, and we continue to lead:
- 300 computer training centers in 70 countries (and counting)
- Largest Guaranteed-to-Run course schedule in the world
- Ranked in the top 5% of the industry for training quality and customer satisfaction
- Official training partner for technology leaders such as Microsoft, Cisco, CompTIA and VMware
- Microsoft’s largest training provider, delivering more than 40% of all authorized Microsoft training worldwide
- World’s largest Cisco-authorized training partner
New Horizons is an authorized partner to the top technology providers. For students that means training with the highest quality source materials and the latest products and technologies. For businesses it means getting the highest return on their training investment.
Invest in courses and certifications that advance careers:
The largest Guaranteed-to-Run course schedule in the world includes an extensive array of vendor-authorized IT training and all the in-demand Microsoft, Cisco, CompTIA and VMware certifications.
Learn in your own way:
All of New Horizons’ award-winning learning methods deliver the same comprehensive content—in online and traditional classroom settings, at your worksite, and self-paced with one-on-one support.
Continuously upgrade the people who drive your business:
We’ll create innovative training solutions that work for your business and we’ll account for the results—whether your company is small, mid-sized or a global enterprise. New Horizons training yields a 4:1 benefit-to-cost ratio, based on manager surveys of the improved performance and productivity immediately following our training.See all New Horizons Computer Learning Center-Abu Dhabi courses