Course details
Overview
This course introduces learners to the lifecycle of managing IT services to deliver to business expectations. It also provides an engaging, case study based approach to learning the core disciplines of the ITIL best practice, this course also positions the student to successfully complete the associated foundation exam.
Course Objectives
- Identify the key principles and concepts of IT Service Management.
- Identify the benefits of implementing ITIL in an organization.
- Identify the Service Management processes and how they map to the Service Lifecycle.
- Identify the basic concepts and definitions related to the Service Lifecycle.
- Identify the activities and roles involved with the Service Lifecycle.
- Identify the relationship of each component of the Service Lifecycle and how they map to other components.
- Identify the factors that affect the effectiveness of the Service Lifecycle.
Updated on 16 May, 2018Course Location
About Jodayn
Jodayn is a professional Saudi firm specializing in Information Technology Consulting, project management, quality assurance, information security, and Training Services.
To learn more about Jodayn and the variety of courses they have to offer, please visit the school page.
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