- Locations: Knowledge Village
- Duration: 3 Days
- Timings Flexible
Why Zeus Consulting?
- PEOPLECERT Accredited Training Provider
- ITIL / PEOPLECERT Certified Trainers
- ITIL® Foundation exam is included
- 100% exam pass rate
The course provides a comprehensive understanding of the ITIL® framework and how it is used to enhance the quality of IT services in an ever more competitive market space. The course also positions students to successfully complete the associated exam required for entry into the future ITIL® intermediate level training courses.
Who is this course for?
IT Management, IT Support Staff, IT Consultants, Business Managers and Process Owners, IT Developers, Service Providers, System Integrators.
Instructor led case studies, group discussions, group exercises, risk games, individual exercises, and quizzes.
What will I learn?
Course outline (9 modules)
- Introduction to ITIL®
- Service Management as a Practice
- Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation Course Evaluation
- Continual Service Improvement
- Technology and Architecture
- Exam preparation
Contributing to Global Best Management Practices in the areas of Service Management, Governance & Strategy, Risk Management, Project & Programme Management, Emerging Technologies, Excellence, and Business Analysis. Expertise lie among International Programs such as ITIL®, PRINCE2®, COBIT®5, MSP®, Business Analysis, ISO 20000, ISO 27001, ISO 22301, ISO 31000, Cloud Computing, Kepner Tregoe®, TOGAF®, PMP®, EFQM, and M_O_R to fulfil the strategic objectives of businesses in alignment to the UAE vision within the Emirates.
As a culturally aware consultant, Naseeb has been imparting international programs as a knowledge transfer initiative among professionals belonging to different backgrounds throughout the Middle East and North Africa region. Additionally, he has been engaged with several levels of leading, planning, consulting, training and supporting a functionally organized, technically oriented environment with staff working on a wide variety of technical activities.
Will I receive a certificate of completion?
Upon successful passing of ITIL Foundation exam will receive a certificate and be recognized with 2 credits in the ITIL qualification scheme.
About Zeus Consulting
Zeus Consulting is a training provider covering a range of services in diverse fields such as IT, Quality Management, Service Management, Project Management, Compliance and Technology. With a diverse portfolio of clients in the Middle East region, we are professionals in education.
Our expertise comes from our elaborate know-how and experience with project, quality, risk, and service management. We also specialize in technology enablement and International Standards Compliance and reporting. Zeus stays up-to-date with emerging trends and has a network of experts constantly specializing and growing their skills to best provide our clients with current tools, techniques, methodologies, and technology. Additionally Zeus has a green branch emerging from its core focusing on helping businesses with sustainable initiatives and introducing innovative ways to capitalize on while culturally and environmentally sustaining themselves and the earth.
Zeus’s model is based on Internationally-recognized Best Practices that target three areas of business running: People, Process, and Technology. By incorporating best practices within these areas, Zeus has improved service delivery, productivity, and business operations of numerous well-renowned organizations.
Our expert knowledge and competencies in SFIA, TIPA, ITIL, PMI, PRINCE2, EFQM, GRI, and the likes of it along with our diverse experience with Arab Entities and Culture have rendered us a bigger market share in the Middle East over a short time.See all Zeus Consulting courses