ITIL Foundation

Course details

This instructor led course in an intensive, interactive workshop consisting of formal lecturing, discussions, exercises, presentations & mock examination questions. On the last afternoon of the course there is a 40 question multiple choice examination of one hour. The main objective of the ITIL® Foundation is to obtain knowledge of the ITIL®® terminology, structure and basic concepts and to comprehend the core principles of ITIL® practices for Service Management. The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL® best practice guidelines, can be adopted and adapted within their own organisations following the new service lifecycle approach.

Objectives

Upon completion of this course the delegates will have:

• Learned which ITIL® processes are essential to Support & Deliver a quality IT Service.
• Gained an understanding of how these processes relate to each other and to wider IT & business issues. Improve your contribution to Service Management within your own organisation.

Content

The Objectives & Basic Concepts of

• Demand Management
• Financial Management
• Service Catalogue Management
• Availability Management
• Capacity Management
• Supplier Management
• Information Security Management
• IT Service Continuity Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Event Management
• Problem Management
• Request Fulfilment
• Access Management
• The 7 step improvement process

Prerequisites

There are no Pre-requisites or Pre-course reading material for ITIL® Foundation.

Who should attend?

This course is designed for all staff involved with IT Service Management disciplines and gives an awareness of the techniques involved across the range of IT Service Support and Delivery processes

Increase the likelihood of success for service improvement programmes within your organisation Candidates who are successful in the examination will personally attain the industry recognised Foundation Certificate in IT Service Management - a measure of their capability & performance