ITIL Expert (Service Capability Track) Weekends

Course details

The ITIL® Expert qualification is aimed at those interested in demonstrating knowledge of the ITIL Scheme in its entirety. This intensive program immerses learners in the practical aspects of service management including the processes / functions associated with management and delivery of services.

Module

• INTRO Session and Foundation refresher
  
• OSA  Operational Support and Analysis
  
• RCV  Release Control and Validation
  
• PPO  Planning, Protection and Optimization
  
• May  SOA  Service Offerings and Agreements
  
• MALC Managing across the Lifecycle
  

The service capability modules are most applicable to those who are looking to gain specialized, knowledge in one or more processes, with focus on the day-to-day execution of ITIL practices and how they interact. Candidates can expect to gain a comprehensive in-depth knowledge of aspects of service management with an implementation. Modules of coverage include:

•  Operational Support and Analysis (OSA)
•  Planning, Protection and Optimization (PPO)
•  Release, Control and Validation (RCV)
•  Service Offerings and Agreements (SOA)

With over two decades experience in IT Service Management, our trainer is the highest rated on the subject in the region. He is one of the first ITIL Expert trainers from Asia and possesses hands-on implementation experience with over a hundred organizations throughout the middle-east. Consistently rated as exceptional in surveys for delivery and communication, he has trained over 5000 on the subject and comes highly recommended by his students.

Here's why you can't afford to miss our ITIL Expert program:

• Highly recommended senior consultant trainer
  
• Best in class accredited course-ware
  
• Hands-on training with practical approach
  
• Blended program with pre-course study between modules
  
• Weekend program - only one working day!