ITIL Continual Service Improvemen

Course details

The ITIL® Expert Qualification: Continual Service Improvement Certificate – is a free-standing qualification, but also one of six modules that lead to the ITIL Intermediate Expert in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL Continual Service Improvement Book.

Objectives

Candidates can expect to gain competencies in the following upon successful completion of the education and examination components related to this certification.

• Introduction to Continual Service Improvement
• Continual Service Improvement Principles
• Continual Service Improvement Process
• Continual Service Improvement Methods and Techniques
• Continual Service Improvement technology related activities
• Organisation and technology for Continual Service Improvement
• Understanding Implementation approaches, Challenges, Critical success factors and risks.

Documentation:

Comprehensive course documentation is provided on the first day of the delivery. This material has been approved by the AMPG and OGC.

Eligibility for Examination:

To be eligible for the ITIL® Expert Qualification Service Design examination, candidates shall fulfil the following requirements:

• At least 17.5 hours of instruction with an accredited provider of training or e-learning provider based on this syllabus, as part of a formal, approved training course. Suggested exercises are included in the recommended minimum study period for each of the units.
• ITIL® Foundation Certificate in IT Service Management.

Before taking the course it is recommended though not required that candidates have exposure to basic concepts in IT and related work experience of around two years. It is also recommended that students should complete at least 21 hours of personal study in preparation for the examination in addition to the 17.5 contact hours.

Prerequisites

Pre-requisite Entry Criteria:

Candidates wishing to be trained and examined for this qualification must already hold the ITIL® Foundation Certificate in IT Service Management which shall be presented as documentary evidence to gain admission.

Pre-requisite Pre-Course Reading Material:

Pre-course reading material is provided prior to the delivery, including a copy of the OGC’s “Continual Service Improvement”.

Who should attend?

The target group of the ITIL Expert: Continual Service Improvement Certificate is:

• Individuals who require a detailed understanding of the ITIL® Continual Service Improvement phase of the ITIL core lifecycle and how it may be implemented to enhance the quality of IT service provision within an organisation
• IT professionals working within or about to enter a Continual Service Improvement environment and requiring a detailed understanding of the processes, functions and activities involved.
• Individuals seeking the ITIL® Expert in IT Service Management for which this qualification is one of the six prerequisite modules.
• Individuals seeking progress towards the ITIL® Advanced Expert in IT Service Management for which the ITIL® Expert is a prerequisite.

Upon successful completion of the education and examination related to this certification, it is reasonable to expect a better understanding of the content of the ITIL® Continual Service Improvement book, which is a key element of the ITIL® Service Lifecycle.