Course detailsCourse Overview
The IT Infrastructure Library (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
ITIL® 2011 Foundation Certification is an entry-level qualification that demonstrates a professional's general awareness on the key elements, concepts and terminologies used in the ITIL Service Lifecycle. Vedant Trainings offers ITIL® training through blended model that includes ITIL® Foundation online.
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