Information Technology Infrastructure Library (ITIl) Foundation ITIL Foundation is the comprehensive framework, a base on which IT processes are composed within IT companies. The Foundation Certificate in IT Service Management is a proof that the inpidual possessing the certificate nderstands various processes and relations between them. There are 12 main areas that the ITIL Foundation is focused on. These areas are pided between Service Support and Service Delivery. This course prepares participants for the certificate exam by enabling them to understand the terminology used within ITIL and provide them with the generic ITIL philosophy and background.

Expected Accomplishments

  • Identify opportunities to develop IT processes using ITIL
  • Interact with IT teams using ITIL terminology and concepts
  • Explore the components of Service Management processes
  • Recognize the importance of IT and business integration
  • Explain the benefits of Continual Service Improvement to the organization
  • Explore ITIL principles to reduce hardware failure
  • Leverage ITIL processes for software deployment
  • Enhance competitive advantage with ITIL Service Strategies
  • Increase organizational value with ITIL contributions
  • Generate efficient audits through ITIL maturity
  • Prepare for and take the ITIL Foundation Certification Exam

Course Outline

ITIL Foundation

  • Origins, development and governance
  • The Five Core Processes
  • Concepts of Service Management
  • The Service Lifecycle

ITIL v3 Core Concepts

  • Identifying and documenting the services
  • Data information and knowledge
  • Optimizing the infrastructure

ITIL v3 Key Principles and Models

  •  Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

ITIL v3 Processes

  • The roles in Service Management
  • Resilience and reliability in Service Management
  • Service management functions and roles outlining IT organization functions
  • Defining service roles

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ITIL Related Questions

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