When it comes to creating positive first impressions, the job of front desk associate is arguably the most important of any hotel staffer. For guests booking online or via third parties, the front desk literally is their first impression. Even for those who have spoken with the reservations team by phone prior to arrival, their front desk arrival experience will set the tone for their entire stay.

CERTIFICATION ISSUED BY:

• Institute of Professional Managers (IPM - USA) IPM - USA commenced operations in 2003 in San Francisco USA as an Executive Education programs for positions in Middle East and the Far East, Africa. The founders and owners of the business had worked for many years Executive Education and business training in USA, EU, UK, and Middle East and recognize the growing demand for Executive Education speakers around the world.

MEMBERSHIP BY:

• High Authority Council for Arab Managers (HACAM) HACAM believes that this certificate will be a valuable resource for professionals within the Arab world in order to understand how these and other processes for organizational improvement are interrelated. HACAM provides training program in the Middle East and targets Managers of quality-focused organizations/industries, professionals aiming to increase their effectiveness/ productivity and anyone interested in the field of quality.

WHAT YOU WILL LEARN?

Upon completing this course you will have the skills to:

• Sell the hotel property's features and the attractions surrounding it
• Skillfully answer questions and make helpful recommendations
• Create a positive first impression and win a guest’s loyalty
• Handle all front desk operations

WHO SHOULD ATTEND?

• Front Desk Agents
• Accommodation reservation and sales agents
• Guest services attendant

ELIGIBILITY:

You are qualified to take this ACAC Certification if you have any of the below requirements:

• Must have at least one year experience in related field
• Bachelors or Masters Degree

COURSE PARTS:

• Interpersonal Skills
• Guest Services
• Reservations & Sales
• Arrivals & Departures
• Departmental Operations
• Safety & Security