- Payment Terms: Enquire
- Locations: Sheikh Zayed Rd - Dubai England - United Kingdom +2 more
- Duration / Course length: 5 Days
- Starting Date: Enquire About It
- Timings: Enquire
Course details
Day OneCustomer service
· Quotations on customer service
· Service definitions and concepts
· Quality service requirements
· Some interesting numbers
· Cost of bad customer service
· Customer care foundations
· Learning from the best
Day Two
Internal customer service
· Identifying internal and external customers
· Customer requirements
· Foundation of great service people
· The service profit chain
Day Three
Managing customer… + Read More
Eligibility / Requirements
There are no eligibility requirements to attend this course.
Job roles this course is suitable for:
Customer service representatives , Sales Representative , Showroom ManagerCourse Location
About Convertas
CONVERTAS is a reliable advisory firm, helping organizations develop their activities to align with their objectives adopting the best practices.
Our trainings and workshops cover all areas of business including Management,Soft Skills and Human Resourses Management, Marketing and Sales, Accounting and Finance, Procurement and Logistics, targeting organizations, managers and employees. Whether in-house or public, trainings are organized with the highest qualified trainers.
Our methodology relies more on the use of audio-visual impact which is more effective than the lecture style. Presentations, videos and simulations methods have proven to be very effective for people to remember.
Moreover, doing and teaching are the best vehicles for learning and remembering. This includes involving the trainee in the teaching process by interacting, through completing worksheets and inciting to explain and present what is acquired.
See all Convertas coursesCustomer service Related Questions
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