Course details
CUGE efforts to enhance and maintain Singapore's reputation as a 'Garden City' needs to be complemented with excellence customer service culture within its workforce. The foundation to excellence customer service is through good and professional interaction with customers.
Interacting with the customer is important in all service sectors. An enjoyable experience where customers are being delighted would translate to repeated customers. As Singapore continues to create many iconic projects such as the Integrated Resorts, Gardens by the Bay and the Park Connector Network etc, it cannot be emphasized further the need to ensure our customer services are kept world-class and in tip-top shape.
This module on interact with guest will equip service staff with the knowledge and application skills to manage their interactions with guests and ensuring the guests' experience in Singapore is positive and worth returning to visit again.
Good interaction is an essential part of everyone's life whether face to face or through telephone. In most industries, especially in the service line, good interaction is a vital foundation. It is an excellent way in which one can share and learn from others. In this module, learners will be able to master the skill and knowledge of expressing oneself and be understood with no ambiguity. With less ambiguity, learners will be able to wow themselves with confidence and wow their customers. The aim of this course is to train and certify participants to Interact with Guest with professionalism and respect.
- Nature guides
- Tourist guides
- Landscape technicians
- Parks officers
Course Location
About Centre For Urban Greenery and Ecology (CUGE)
The Centre for Urban Greenery and Ecology, or CUGE in short, is jointly established by the National Parks Board and the Singapore Workforce Development Agency. CUGE has a critical mass of knowledge to share and advance expertise on urban greenery and ecology. CUGE provides professional skills training programmes for all levels of professionals and is a national training institution of the Landscape Workforce Skills Qualifications (WSQ). CUGE serves as a regional repository of best practices to advance urban and green living environment. CUGE will serve as the lead training provider for all levels of the landscape industry workforce. It will use the Singapore Workforce Skills Qualifications (WSQ) System to train and certify skills training and facilitate career development in the landscape industry.
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