Course details
Monitor Bell Services (16 hrs)
Prepare to supervise bell services
Supervise bell services
Handle complaints & feedbacks
Complete end-of-shift activities
Monitor Concierge Services (36 hrs)
Prepare to supervise concierge services
Supervise concierge services
Provide support for functions and events
Handle complaints and feedback
Complete end-of-shift activities
Promote Tourism (16 hrs)
Identify information that might be requested
Source for information available
Keep up-to-date with changes
Assess visitors' information wants and needs
Provide recommendations to visitors
Direct visitors to sources with detailed information
Provide Concierge Services (40 hrs)
Follow start-of-shift procedures
Provide guest information and services
Handle requests for postal and courier services
Handle requests for airline ticketing and travel-related services
Handle incoming messages, mail and packages
Follow end-of-shift procedures
Course Location
About Ascott Centre For Excellence Of The Ascott Limited
The Ascott Limited is the world's largest international serviced residence owner-operator with more than 23,000 operating serviced residence units in key cities of Asia Pacific, Europe and the Gulf region, as well as about 10,000 units which are under development, making a total of 33,000 units. Ascott Centre for Excellence (ACE) is the global hospitality training centre of The Ascott Limited and a Continuing Education and Training (CET) centre approved by the Singapore Workforce Development Agency (WDA) specialising in training for the Hotel and Accommodation Services Sector. ACE has two main objectives which are o develop the human capital of the group, ensure consistency in learning outcome, share best practices and to forge a bond amongst our global team members and to share hospitality best practices with industry players and interested parties through WSQ programmes. See all Ascott Centre For Excellence Of The Ascott Limited coursesHospitality, Travel & Tourism Related Questions
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