Certificate in Service English

Course details

If you are working, you will invariably have to provide customer service in one way or another regardless of your industry or job nature.

If you are schooling, you too will need to equip yourself with Service Skills to prepare for your working life and in your daily interaction with people you meet.

And to be able to do both of the above, being proficient in your English language is naturally required in your interaction with friends, communication with your customers, etc.

What will I learn?

To achieve a measurable competency in reading, writing, speaking and listening skills in English in order to qualify for admission to academic programmes or simply for your daily use in your work life or school life.

Communicate Clearly:

• Avoid common mistakes in pronounciation
• Give skillful presentations
• Use powerpoint correctly

Want to:

• Construct correct sentences?
• Undo common grammer mistakes?
• Increase your vocabulary?
• Play games to improve your grammer?

Course Content

Know how to:

• Read a text quickly
• Pick out the main points
• Summarize
• Understand & explain statistics

Learn:

• Formal writing for academic purposes
• Write good introductions & conclusions
• Paraphrase
• Cite Refrences accurately

How will I be assessed?

Assignments, tests, assessment tasks.

Entry Requirement

Secondary 2 or equivalant