Course details
If you are working, you will invariably have to provide customer service in one way or another regardless of your industry or job nature.
If you are schooling, you too will need to equip yourself with Service Skills to prepare for your working life and in your daily interaction with people you meet.
And to be able to do both of the above, being proficient in your English language is naturally required in your interaction with friends, communication with your customers, etc.
What will I learn?
To achieve a measurable competency in reading, writing, speaking and listening skills in English in order to qualify for admission to academic programmes or simply for your daily use in your work life or school life.
Communicate Clearly:
- Avoid common mistakes in pronounciation
- Give skillful presentations
- Use powerpoint correctly
Want to:
- Construct correct sentences?
- Undo common grammer mistakes?
- Increase your vocabulary?
- Play games to improve your grammer?
Course Content
Know how to:
- Read a text quickly
- Pick out the main points
- Summarize
- Understand & explain statistics
Learn:
- Formal writing for academic purposes
- Write good introductions & conclusions
- Paraphrase
- Cite Refrences accurately
How will I be assessed?
Assignments, tests, assessment tasks.
Entry Requirement
Secondary 2 or equivalant
Updated on 18 March, 2019Course Location
About CSM Academy International
CSM Academy was established since 2005 as a Private Education Institute to deliver Service Management programmes with a major focus on healthcare services education. We have developed our own intellectual property programmes in Aged Care, Therapy Services, Biomedical Science and is partnering with a UK University to deliver their BSc Nursing, MSc Clinical Research, MSc Health Administration and MSc Nursing Gerontology and/or Palliative Care in Singapore. Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company. Service is not just for the frontline staff but for everyone in the company. Thus, studying for a course in service management will provide you with a qualification that is always in demand in all industries and will give you the competitive advantage in your career advancement. CSM Academy International specialises in Service Management programmes with a focus on healthcare services.
See all CSM Academy International coursesBusiness English Related Questions
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