Active Listening Training

Course details

Active listening is much more powerful then just hearing what someone has said.  It gives the speaker and the listener more motivation to interact as both are appreciating the message through the art of listening closely, and understanding the true meaning behind the words.

In this half-day Active Listening training course, you will learn how to listen actively, understand what was said and then respond appropriately. Using techniques like parroting, maintaining eye-contact, making subtle vocal sounds of agreement or disagreement and others, you will become a more effective communicator in all situations, whether during a one-on-one conversation at home or in business meetings.

This Active Listening training course can be delivered at your premises anywhere in Singapore by one of our expert local or international trainers.

Outcomes

In this course participants will:

• Engage more effectively through actively listening
• Understand the difference between 'hearing' and 'listening'
• Learn the techniques to listen actively
• Increase their awareness of communication behaviors
• Understand how emotions affect their ability to listen
• Learn to paraphrase and restate for clarification
• Be able to manage and encourage constructive collaboration

Foreword:

• Hearing and listening are two different skills and active listening is the key to effective communication. If you want to enhance your active listening skills, enrolling in an Active Listening training course is an ideal way to improve your ability to communicate professionally. Listening actively involves paying full attention to the one talking, listening between the lines, observing nonverbal communication cues and asking the right questions.
• Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested and providing feedback to the speaker so that he or she knows the message was received as intended.  
• This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that will help you transform your personal and professional interactions and lead to more rewarding and meaningful forms of communication.

MODULES

Lesson 1: How Well do you Actively Listen?

• Let's test your active listening ability
• Why are you not listening to me?
• Our inner voice-over rule

Lesson 2: What affects Listening?

• The role of the speaker
• The role of the listener
• Reading non-verbal communication
• Using questioning skills
• Feedback

Lesson 3: Determine your Communication Behaviors

• Establish your behavioral style in different situations
• Do you give up or bulldoze through?
• But isn't your way right?

Lesson 4: High Emotion - Low Intelligence

• So what does it mean when I become emotional?
• How does it affect my listening skills?
• How does it affect the listening skills of others?

Lesson 5: Steps to Improve your Active Listening

• Learn to live in the moment
• Learn to like/love/gain respect
• Listening is also interpreting

Lesson 6: Tips and Tricks to Manage a Brainstorming Environment

• Stay in control
• Generate better ideas through collaboration