Interpersonal Skills for HR Professionals
السعر: 14,674 درهم

    تفاصيل الدورة

    Day 1
    Human Resources and Communication

    · Definition of communication
    · Communication in HR
    · Characteristics of an effective HR communicator
    · Questioning techniques
    · Listening and empathy
    · Interviewing techniques:
    - The STAR technique
    - The FACT technique
    - The probing technique
    - The leading technique
    · Basics of public speaking
     
    Day 2
    HR Business Communication and HR Reports
    · Basics of business writing
    · Writing HR reports
    · Common mistakes in writing HR correspondence and reports
    · Examples of HR correspondence and reports
     
    Day 3
    Conflict Resolution: A Required Skill for HR Professionals
    · Definition of conflict
    · Sources of conflict in HR
    · Thomas Kilmann conflict model
    · Influencing skills
    · Practical applications in HR
     
    Day 4
    Client-Centric HR Departments
    · Definition of customer service
    · Internal customers versus external customers
    · The importance of customer service in HR
    · Who are the HR customers?
    · Building a customer service mentality in the HR department
     
    Day 5
    Coaching and Counseling Employees and Line Managers
    · Coaching, counseling and mentoring
    · Importance of coaching and counseling to HR professionals
    · Differences between coaching, counseling and mentoring
    · The 5 principles of coaching:
    Principle 1: feedback
    Principle 2: accountability
    Principle 3 challenge
    Principle 4: tension
    Principle 5: systems
    · The 'TGROW' model of a super coach:
    Choosing a topic
    Setting a goal
    Checking reality
    Identifying options
    Gaining commitment through will تحديث بتاريخ 16 May, 2024

    المتطلبات

    There are no eligibility requirements to attend this course.

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