Hospitality Management هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

Hospitality Management
In this Hospitality Management exclusive program, the learner will be equipped with innovative, proactive, efficient and effective housekeeping, engineering & security, Catering Management, front office and back desk operations, training and development, recruitment & selection, food and beverage operations, effective marketing and advertising, accounting in hospitality, interdepartmental communications etc.
Hospitality Management - Learning Objectives
This Hospitality Management is a unique course that will teach the learner fundamental and core principles of Hospitality Management.
At the end of this Catering Management course, the learner will learn knowledge, skills and specific talents with sustainable global best practices including basic concepts of hotel management, how to effectively manage front office operations, recruiting, selecting, and training the right talent for hotels, fundamentals of marketing, accounting in hospitality, quality management, advertising, housekeeping, engineering and security, food and beverage operations, interdepartmental communications etc.
Hospitality Management - Course Outline
This Hospitality Management is quite an intensive, comprehensive course of study and delivered across 13 quality units. Each of these modules is made up of online assessments. This assessment will be independently marked, and is necessary to ensure you have a comprehensive understanding of the subject matter. All through the program, your tutor will be 100% available to assist you with anything you need to have an awesome learning experience.

Unit 1 Hospitality Industry An Overview
This Unit covers the following Key topics:

• What is Hospitality?
• The Accommodation Sector
• Hotel Departments

Unit 2 Front Office Operations in Hotel and Hospitality Management.
This Unit covers the following Key topics:

• Front Office Functions
• The Art of Supervising
• Managing Reservations
• Front Office Accounting

Unit 3 Housekeeping Engineering and Security
This Unit covers the following Key topics:

• Housekeeping
• Room Status Codes
• Managerial Styles
•  

Unit 4 Recruitment and Selection in Hospitality Industry
This Unit covers the following Key topics:

• Flexible Employees
• Attracting Candidates
• Advertising
• One-to-One Interview

Unit 5 Training and Development in the Hospitality Industry
This Unit covers the following Key topics:

• The Training Plan
• Commercial Videos
• Distance Learning

Unit 6 The Travel and Tourism System
This Unit covers the following Key topics:

• Organisers and Retailers
• Tour Operators
• Retailers
• MICE Organizers
• Secrecy

Unit 7 Service Quality Management in the Hospitality Industry
This Unit covers the following Key topics:

• Quality Advisor's Visit
• Statutory Obligations
• Quality Management in Tourism

Unit 8 Marketing Management in Hospitality & Tourism
This Unit covers the following Key topics:

• Special Promotions
• Other Public Relations Activities
• Advertising Decisions

Unit 9 Managing Interdepartmental Communications
This Unit covers the following Key topics:

• Marketing and Sales Department
• Security Department
• Plus much more

Unit 10 Managing Food and Beverage Operations
This Unit covers the following Key topics:

• Food and Beverage Operations
• Types of Menu
• Beverage Control
• Cost Control

Unit 11 Conference and Events Management in Hospitality Industry
This Unit covers the following Key topics:

• Identifying Key Event Elements
• Getting Organized
• Celebrating Diversity
• Managing Contracts

Unit 12 Accounting in Hospitality
This Unit covers the following Key topics:

• Voucher
• Types of voucher
• Balance Sheet
• Budgeting

Unit 13 Crisis Management in Hospitality & Tourism
This Unit covers the following Key topics:

• Before the Crisis
• Preparing for the Worst
• During a Crisis

تحديث بتاريخ 19 October, 2021