Customer Service Skills هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

The Customer Service Skills course begins with the essential knowledge of Customer Service Skills and progresses to impart shared skill knowledge. This course will provide you with a comprehensive understanding of Customer Service Skills through key ideas, strategies, and in-depth information. This Customer Service Skills course will teach you real-world information and expertise from industry professionals and practitioners.

This course is fully an online course; you can start your learning from anywhere in the world. All you need is just a smartphone, tablet, laptop or any other device with an internet connection.

After successfully completing the course, you will gather all knowledge about this course, and you will get a recognition PDF certificate which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market. In short, the Title Course is the ideal course for advancing your career. So, what are you holding out for? Enrol the course now!

Special Offer

• Learner will get Free Certificate
• No Extra fees
• Lifetime Course Access

Why Choose the  Customer Service Skills Short course?

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

Customer Service Skills Training

Course Curriculum

Module 01: What is Customer Service?

Module 02: Q&A

Module 03: Setting Goals

Module 04: The Critical Elements of Customer Service

Module 05: The Second Critical Element – Procedures

Module 06: The Third Critical Element – Culture

Module 07: The Fourth Critical Element – Problem-Solving

Module 08: The Fifth Critical Element – Measurement

Module 09: The Sixth Critical Element – Reinforcement

Module 10: Communication Skills

Module 11: Telephone Techniques

Module 12: Dealing With Difficult Customers

Module 13: Dealing With Challenges Assertively

Module 14: Dealing With Difficult People

Module 15: Reflective Practice

Module 16: Dealing With Stress

Certification

By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field. تحديث بتاريخ 06 February, 2023