- Duration / Course length: Upto 3 Hours Start now
- Accredited by: CPD Group
- Certificates:
- Course delivery: This course is delivered in video format
Course details
The Customer Service Skills course begins with the essential knowledge of Customer Service Skills and progresses to impart shared skill knowledge. This course will provide you with a comprehensive understanding of Customer Service Skills through key ideas, strategies, and in-depth information. This Customer Service Skills course will teach you real-world information and expertise from industry professionals and practitioners.This Customer service course is fully an online course; you can start your learning from anywhere in the world. All you need is just a smartphone, tablet, laptop or any other device with an internet connection.
After successfully completing the course, you will gather all knowledge about this course, and you will get a recognition PDF certificate which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market. In short, the Title Course is the ideal course for advancing your career. So, what are you holding out for? Enrol the course now!
Special Offer
- Customer service Learner will get Free Certificate
- Customer service No Extra fees
- Customer service Lifetime Course Access
- Developed by Qualified Professionals With Updated Materials
- 24/7 Learning Support and Assistance
- Course completion free PDF certificate
- High-quality E-learning Study Materials
- No Hidden Fees or Exam Charges
- Access the Course Anywhere in the World
- Self Paced Learning and Laptop, Tablet, Smartphone Friendly
Course Curriculum
Module 01: What is Customer Service?
Module 02: Q&A
Module 03: Setting Goals
Module 04: The Critical Elements of Customer Service
Module 05: The Second Critical Element - Procedures
Module 06: The Third Critical Element - Culture
Module 07: The Fourth Critical Element - Problem-Solving
Module 08: The Fifth Critical Element - Measurement
Module 09: The Sixth Critical Element - Reinforcement
Module 10: Communication Skills
Module 11: Telephone Techniques
Module 12: Dealing With Difficult Customers
Module 13: Dealing With Challenges Assertively
Module 14: Dealing With Difficult People
Module 15: Reflective Practice
Module 16: Dealing With Stress
Certification
By the successful completion of the Customer service course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field. Updated on 06 February, 2023
Eligibility / Requirements
There is no special requirements, anyone can take this course all you need is a smart device (smart phone, tablet, laptop or computer) with internet connection so that you can access the course from anywhere in the world.
Job roles this course is suitable for:
Customer Service Manager , Customer Service Team Leader , Customer Service Specialist , Customer Service Agent , Customer Service CentreAbout Course Line
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Course Line is affordable and flexible. We offer an extensive library of courses with over 300 hours of video lectures, online exams, test areas, as well as traditional handouts. It's never too late to learn something new with Course Line
Our courses are designed with busy professionals in mind - they are self-paced, start at any time of the year, and can be completed in as little as 3 months.
Courses that fit in your life with Course Line. We offer a variety of learning materials including video and audio lectures, online exams, test areas, as well as traditional handouts - you can choose what works best for you.
