- مدة الدورة التدريبية: 3 ساعات إبدأ الآن
- معتمدة من قبل: CPD Group
- الشهادة:
- طريقة تقديم الدورة: عبر عرض الفيديو
تفاصيل الدورة
The Customer Service Skills course begins with the essential knowledge of Customer Service Skills and progresses to impart shared skill knowledge. This course will provide you with a comprehensive understanding of Customer Service Skills through key ideas, strategies, and in-depth information. This Customer Service Skills course will teach you real-world information and expertise from industry professionals and practitioners.This course is fully an online course; you can start your learning from anywhere in the world. All you need is just a smartphone, tablet, laptop or any other device with an internet connection.
After successfully completing the course, you will gather all knowledge about this course, and you will get a recognition PDF certificate which is free of cost (price included in the course price). The certificate will enable you to add more value to your CV in order to stand out in the employment market or job market. In short, the Title Course is the ideal course for advancing your career. So, what are you holding out for? Enrol the course now!
Special Offer
- Learner will get Free Certificate
- No Extra fees
- Lifetime Course Access
- Developed by Qualified Professionals With Updated Materials
- 24/7 Learning Support and Assistance
- Course completion free PDF certificate
- High-quality E-learning Study Materials
- No Hidden Fees or Exam Charges
- Access the Course Anywhere in the World
- Self Paced Learning and Laptop, Tablet, Smartphone Friendly
Course Curriculum
Module 01: What is Customer Service?
Module 02: Q&A
Module 03: Setting Goals
Module 04: The Critical Elements of Customer Service
Module 05: The Second Critical Element – Procedures
Module 06: The Third Critical Element – Culture
Module 07: The Fourth Critical Element – Problem-Solving
Module 08: The Fifth Critical Element – Measurement
Module 09: The Sixth Critical Element – Reinforcement
Module 10: Communication Skills
Module 11: Telephone Techniques
Module 12: Dealing With Difficult Customers
Module 13: Dealing With Challenges Assertively
Module 14: Dealing With Difficult People
Module 15: Reflective Practice
Module 16: Dealing With Stress
Certification
By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field. تحديث بتاريخ 06 February, 2023
المتطلبات
There is no special requirements, anyone can take this course all you need is a smart device (smart phone, tablet, laptop or computer) with internet connection so that you can access the course from anywhere in the world.
وظائف مناسبة لهذه الدورة
Customer Service Manager , Customer Service Team Leader , Customer Service Specialist , Customer Service Agent , Customer Service Centreنبذة عن معهد Course Line
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