تفاصيل الدورة
Our Customer Service training course's aim is to help you to better meet your customers' needs - a skill that can lead to a better service experience for your customers and improved sales for your company.
Who Should Attend?
This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry their working in, even if they already have some experience in customer service.
Course Objectives:
At the end of this course you will… + المزيد
تفاصيل الدورة
Our Customer Service training course's aim is to help you to better meet your customers' needs - a skill that can lead to a better service experience for your customers and improved sales for your company.
Who Should Attend?
This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry their working in, even if they already have some experience in customer service.
Course Objectives:
At the end of this course you will understand:
- The Principles of Customer Service.
- How to effectively deal with customer queries, problems and complaints.
- How to deliver good customer service to different types of customers.
- Organisational customer service policies and procedures.
- How to deal with different customer behaviors to ensure customer satisfaction.
- The benefits of team-working in delivering good customer service.
- How to develop your customer service skills and those of others.
Course Programme:
- How to deliver good customer service.
- The different communication methods.
- Providing good customer service in line with organisational procedures.
- The benefits to an organisation of having a good reputation.
- The qualities and attributes required in the customer service role.
- The importance of responding effectively to customers' needs, expectations and complaints.
- The importance of different methods of communication used to deal with different types of customers.
- The key features of a service offer and its effects on customer expectations.
- How to deliver reliable customer service.
- How customer service can be developed and improved.
- How the promotion of products and services can benefit the customer and the organisation.
Training Methods:
- Classroom based power-point presentation & interactive discussion.
- There will also be course hand-outs, group exercises and role play.
Additional Information:
- Maximum of 12 participants.
- Certificate of Competence will be issued to all learners who attend this course.
- Price on application. We can also offer group discounts.
تحديث بتاريخ 08 November, 2015 - أقل