Course details
Our Customer Service training course's aim is to help you to better meet your customers' needs - a skill that can lead to a better service experience for your customers and improved sales for your company.
Who Should Attend?
This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry their working in, even if they already have some experience in customer service.
Course Objectives:
At the end of this course you will understand:
- The Principles of Customer Service.
- How to effectively deal with customer queries, problems and complaints.
- How to deliver good customer service to different types of customers.
- Organisational customer service policies and procedures.
- How to deal with different customer behaviors to ensure customer satisfaction.
- The benefits of team-working in delivering good customer service.
- How to develop your customer service skills and those of others.
Course Programme:
- How to deliver good customer service.
- The different communication methods.
- Providing good customer service in line with organisational procedures.
- The benefits to an organisation of having a good reputation.
- The qualities and attributes required in the customer service role.
- The importance of responding effectively to customers' needs, expectations and complaints.
- The importance of different methods of communication used to deal with different types of customers.
- The key features of a service offer and its effects on customer expectations.
- How to deliver reliable customer service.
- How customer service can be developed and improved.
- How the promotion of products and services can benefit the customer and the organisation.
Training Methods:
- Classroom based power-point presentation & interactive discussion.
- There will also be course hand-outs, group exercises and role play.
Additional Information:
- Maximum of 12 participants.
- Certificate of Competence will be issued to all learners who attend this course.
- Price on application. We can also offer group discounts.
Course Location
About Navan Safety Training Centre
National Training Solutions was established in 2008. We are a training company specialising in professional development training including safety in the workplace. Our friendly and dedicated Training Support Team are ready to offer advice and guidance on training courses and our highly qualified and experienced Tutors are ready and waiting to pass on their knowledge and skills to our learners.
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