Customer Service Training

Course details

Our Customer Service training course's aim is to help you to better meet your customers' needs - a skill that can lead to a better service experience for your customers and improved sales for your company.

Who Should Attend?

This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry their working in, even if they already have some experience in customer service.

Course Objectives:

At the end of this course you will understand:

• The Principles of Customer Service.
• How to effectively deal with customer queries, problems and complaints.
• How to deliver good customer service to different types of customers.
• Organisational customer service policies and procedures.
• How to deal with different customer behaviors to ensure customer satisfaction.
• The benefits of team-working in delivering good customer service.
• How to develop your customer service skills and those of others.

Course Programme:

• How to deliver good customer service.
• The different communication methods.
• Providing good customer service in line with organisational procedures.
• The benefits to an organisation of having a good reputation.
• The qualities and attributes required in the customer service role.
• The importance of responding effectively to customers' needs, expectations and complaints.
• The importance of different methods of communication used to deal with different types of customers.
• The key features of a service offer and its effects on customer expectations.
• How to deliver reliable customer service.
• How customer service can be developed and improved.
• How the promotion of products and services can benefit the customer and the organisation.

Training Methods:

• Classroom based power-point presentation & interactive discussion.
• There will also be course hand-outs, group exercises and role play.

Additional Information:

• Maximum of 12 participants.
• Certificate of Competence will be issued to all learners who attend this course.
• Price on application. We can also offer group discounts.