INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:

• Regional Experience (20 years serving the regional industry)
• Industry journals (spearheaded by "Telephony Middle East" magazine and the Customer Middle East online portal). – Official regional licensee for Contact Center Pipeline publication
• International Accreditation with recognised Global Industry bodies
• Call Centre Industry Advisory Council (CIAC), G-CEM, etc.
• Accredited, In-house Call Centre Training Programs (English & Arabic)
• Certified Call Centre Management Training Programs
• Call Centre Trainer Certification Programs
• Call Centre Training Material and Associated Resources
• Region's only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai.
• Call Centre Consulting and other Professional Services
• Developer of the Call Centre Lifecycle Development System
• Organizes the Annual Middle East Call Centre Awards
• Developer of the Sentio Development, QA & Certification System
• Access to a broad range of internationally recognised, certified and accredited Call Centre industry professionals, headed by our Chief Consultant, Dr. Brownell O'Connor.