INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East region to offer a combination of:-

• - Regional Experience (20 years serving the regional industry)
• - Industry journals (spearheaded by "Telephony Middle East" magazine and the Customer Middle East online portal). – Official regional licensee for Contact Center Pipeline publication
• - International Accreditation with recognised Global Industry bodies
• - Call Centre Industry Advisory Council (CIAC), G-CEM, etc.
• - Accredited, In-house Call Centre Training Programs (English & Arabic)
• - Certified Call Centre Management Training Programs
• - Call Centre Trainer Certification Programs
• - Call Centre Training Material and Associated Resources
• - Region's only dedicated Call Centre Roadshows, Conferences and Exhibitions. Main property is MECC, the annual Middle East Call Centre Show held in Dubai.
• - Call Centre Consulting and other Professional Services
• - Developer of the Call Centre Lifecycle Development System
• - Organizes the Annual Middle East Call Centre Awards
• - Developer of the Sentio Development, QA & Certification System
• Access to a broad range of internationally recognised, certified and accredited Call Centre industry professionals, headed by our Chief Consultant, Dr. Brownell O'Connor.