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ITIL® 2011 Edition OSA: Introduction to Incident Management New Horizons Lebanon

Duration: 3 Hours
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ITIL® 2011 Edition OSA: Introduction to Problem Management New Horizons Lebanon

Duration: 3 Hours
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ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges New Horizons Lebanon

Duration: 3 Hours
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ITIL® 2011 Edition OSA: Introduction to Event Management New Horizons Lebanon

Duration: 4 Hours
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ITIL® 2011 Edition Foundation: Service Design Fundamentals New Horizons Lebanon

Duration: 2 Hours
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