- Duration: 2 Hours
Course details
IT organizations must design their services according to their business objectives, thereby aligning those services with their business needs. Within ITIL®, Service Design is a stage of the Service Lifecycle that helps IT organizations create the design specifications to provide these IT services. This course will assist the learner in preparing for the ITIL® Foundation certification examination and is aligned with the ITIL® Foundation Syllabus. ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
- identify the five aspects of Service Design
- recognize how to ensure that Service Design scope is aligned with business needs
- identify considerations when designing a service solution
- identify the options of status within the Service Portfolio
- match roles in the enterprise architecture with their functions
- recognize the areas to consider when designing a management architecture that integrates IT needs with business needs
- identify the features of process design
- recognize scenarios that illustrate metric tree benefits
- demonstrate knowledge of the five aspects of Service Design
About New Horizons Lebanon
As changes in technology have accelerated, it’s become even more essential for people to master technology to be productive, invaluable employees who optimize, program and invent solutions—and even grow companies of their own. With over 300 centers in 60 countries, New Horizons is the world’s largest independent IT and Business training company. Over the past 35 years, New Horizons has delivered a full range of IT and business skills/Management training through innovative learning methods that have transformed businesses and helped over 35 million students reach their goals. New Horizons Lebanon branch was established in 1996.
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