Executive Secretarial & PA Diploma Este curso é ministrado em inglês

Course details

Course Overview

If you are interested in gaining a position as a highly paid Office Administrator, Secretary, or Personal Assistant, then this qualification from Global Edulink is the perfect ;The course focuses on building practical knowledge, so that upon successful completion you are fully prepared for work. Whether you are a complete beginner or have some experience, this course covers everything in a concise manner.

Course Curriculum

1. Job functions and description of a secretary/ and PA

2. Diary management

3. Business reports and letter writing

• Business Writing Skills
• Introduction to Business Report Writing
• Exploring Reports
• How to Prepare for Writing
• Exercise Files: Business Report Writing

4. E-mails writing tips

• Introduction to Effective Email Writing
• Writing Email Messages
• Email Manners

5. Handling confidential documents

6. Successful meeting minutes

7. Note taking

• Note Taking
• Exercise Files: Note Taking

8. Data management, record keeping and filing

9. Appointment booking and arranging interviews

10. Delivering postal mail

11. Dictating

• Dictating
• Exercise Files Dictation

12. Customer service and telephone handling skills

• Customer Service Basics Over the Phone
• Get the facts- ask the right questions
• Discuss Solutions- learning to listen
• Dealing with difficult customers
• Developing Inbound & Outbound Telephone Skills
• Hot Telephone Tips

13. Organising a meeting

• Organising a Meeting
• Exercise Files: Organising Meeting

14. BOOKKEEPING

• Introduction to Accounting
• Financial & Managerial Accounting
• Taxes

15. INVOICING/PETTY CASH

16. DOCUMENT PROOFREADING

17. QUICKBOOKS FOR PAYROLL MANAGEMENT

• Introduction to QuickBooks
• Setting up the Employee Payroll
• Running the Payroll
• Exercise Files: QuickBooks for Payroll Management

18. TIPS FOR SPEED READING

19. CREATING AN EFFECTIVE CV AND COVER LETTER

• Business Resumes & Job Applications
• How to Gather Information for Your CV
• Write your CV
• CV Writing Tips and Layouts
• Different CV Formats
• Saving a CV to Different Formats and Online CV Banks
• Finishing Your CV

20. TIME MANAGEMENT

• Introduction to Time Management
• Fundamentals of Productivity
• How to Use Your Calendar Effectively
• Setting up Priorities and Schedule
• Timer Budgeting
• Exercise Files: Time Management

21. MOTIVATING EMPLOYEES

22. TYPING SPEED DEVELOPMENT

23. MICROSOFT WORD

• Introduction to Microsoft Word
• First Step to MS Word
• Text Editing & Formatting
• Formatting Paragraph and Pages
• Creating Styles, Themes, Number and Bullets
• Columns & Tables
• Macros and Proofing
• Sharing and Reviewing Documents
• Modify Word Document

24. MICROSOFT EXCEL

• Getting Started with Microsoft Excel
• Data Entering
• Creating Formulas and Functions
• Formatting
• Worksheet Views, Multiple Worksheets and Workbooks
• IF, VLOOKUP, and Power Functions, Security & Sharing
• Data Management, Data Analysis Tools
• PivotTables & Macros

25. MICROSOFT POWERPOINT

• Getting Started with Microsoft PowerPoint
• Working with Presentations & Slides
• Adding Pictures & Contents to Slides
• Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
• Preparing & Delivering the Presentation
• Reusing and Sharing Presentations
• Exercise Files: Microsoft PowerPoint 2016

26. MICROSOFT OUTLOOK

• Getting Started with Outlook
• Adding and Connecting Accounts, Reading & Organizing Mails
• Creating and Sending Mail, Creating and Working with People
• Working with Delegates & Calendars
• Creating Tasks and Notes, Working with Outlook Data

Benefits you will gain:

• High-quality e-learning study materials and mock exams.
• Tutorials/materials from the industry leading experts.
• 24/7 Access to the Learning Portal.
• The benefit of applying for NUS extra Discount Card.
• Recognised Accredited Qualification.
• Excellent customer service and administrative support.

Ultima actualização em  05 May, 2019