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Executive Secretarial & PA Diploma
  • Duration / Course length: até 12 Meses Start now
  • Accredited by: iAP
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

Course Overview

If you are interested in gaining a position as a highly paid Office Administrator, Secretary, or Personal Assistant, then this qualification from Global Edulink is the perfect ;The course focuses on building practical knowledge, so that upon successful completion you are fully prepared for work. Whether you are a complete beginner or have some experience, this course covers everything in a concise manner.

Course Curriculum

1. Job functions and description of a secretary/ and PA


2. Diary management

3. Business reports and letter writing
  • Business Writing Skills
  • Introduction to Business Report Writing
  • Exploring Reports
  • How to Prepare for Writing
  • Exercise Files: Business Report Writing
4. E-mails writing tips
  • Introduction to Effective Email Writing
  • Writing Email Messages
  • Email Manners
5. Handling confidential documents

6. Successful meeting minutes

7. Note taking
  • Note Taking
  • Exercise Files: Note Taking
8. Data management, record keeping and filing

9. Appointment booking and arranging interviews

10. Delivering postal mail

11. Dictating
  • Dictating
  • Exercise Files Dictation
12. Customer service and telephone handling skills
  • Customer Service Basics Over the Phone
  • Get the facts- ask the right questions
  • Discuss Solutions- learning to listen
  • Dealing with difficult customers
  • Developing Inbound & Outbound Telephone Skills
  • Hot Telephone Tips
13. Organising a meeting
  • Organising a Meeting
  • Exercise Files: Organising Meeting
14. BOOKKEEPING
  • Introduction to Accounting
  • Financial & Managerial Accounting
  • Taxes
15. INVOICING/PETTY CASH

16. DOCUMENT PROOFREADING

17. QUICKBOOKS FOR PAYROLL MANAGEMENT
  • Introduction to QuickBooks
  • Setting up the Employee Payroll
  • Running the Payroll
  • Exercise Files: QuickBooks for Payroll Management
18. TIPS FOR SPEED READING

19. CREATING AN EFFECTIVE CV AND COVER LETTER
  • Business Resumes & Job Applications
  • How to Gather Information for Your CV
  • Write your CV
  • CV Writing Tips and Layouts
  • Different CV Formats
  • Saving a CV to Different Formats and Online CV Banks
  • Finishing Your CV

20. TIME MANAGEMENT
  • Introduction to Time Management
  • Fundamentals of Productivity
  • How to Use Your Calendar Effectively
  • Setting up Priorities and Schedule
  • Timer Budgeting
  • Exercise Files: Time Management

21. MOTIVATING EMPLOYEES

22. TYPING SPEED DEVELOPMENT

23. MICROSOFT WORD
  • Introduction to Microsoft Word
  • First Step to MS Word
  • Text Editing & Formatting
  • Formatting Paragraph and Pages
  • Creating Styles, Themes, Number and Bullets
  • Columns & Tables
  • Macros and Proofing
  • Sharing and Reviewing Documents
  • Modify Word Document
24. MICROSOFT EXCEL
  • Getting Started with Microsoft Excel
  • Data Entering
  • Creating Formulas and Functions
  • Formatting
  • Worksheet Views, Multiple Worksheets and Workbooks
  • IF, VLOOKUP, and Power Functions, Security & Sharing
  • Data Management, Data Analysis Tools
  • PivotTables & Macros
25. MICROSOFT POWERPOINT
  • Getting Started with Microsoft PowerPoint
  • Working with Presentations & Slides
  • Adding Pictures & Contents to Slides
  • Adding Shapes, Diagrams, Charts, Video, Audio, and Animation to Slides
  • Preparing & Delivering the Presentation
  • Reusing and Sharing Presentations
  • Exercise Files: Microsoft PowerPoint 2016
26. MICROSOFT OUTLOOK
  • Getting Started with Outlook
  • Adding and Connecting Accounts, Reading & Organizing Mails
  • Creating and Sending Mail, Creating and Working with People
  • Working with Delegates & Calendars
  • Creating Tasks and Notes, Working with Outlook Data

Benefits you will gain:
  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Excellent customer service and administrative support.
Ultima actualização em  05 May, 2019

Eligibility / Requirements


Learners must be age 16 or over and should have basic understanding of the English Language, numeracy, literacy and ICT.

Job roles this course is suitable for:

Executive Assistant , Medical Secretary , Secretary

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