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Customer Service
  • Duration / Course length: Upto 40 Hours Start now
  • Accredited by: CPDiAP
  • Certificates:
  • Course delivery: This course is delivered in video format

Course details

A qualification like this will dramatically improve your CV and make you much more employable.

This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact+ Ler Mais

Eligibility / Requirements

 

  • This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage
  • Learners should be ages 16 or over to undertake the qualification
  • Good understanding of English language, literacy, numeracy and ICT are required to attend this course