Online
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- Duration / Course length: Upto 11 Hours Start now
- Accredited by: CPDiAP
- Certificates:
- Course delivery: This course is delivered in video format
Course details
A qualification like this will dramatically improve your CV and make you much more employable.This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.
This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail ; Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.
Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:
- Contract Centre Supervisor
- Customer Service Team Leader
- Customer Relations Advisor
- Hotel Manager
- Sales Manager
Our online course is so well designed you will feel that you are in the classroom! This course is comprised of professionally narrated e-Learning modules, interactive quizzes, tests and exams. All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months). An effective support service and study materials will build your confidence to study effectively and guide you to secure your qualification.
Course Curriculum
1. Customer Service Principles
2. Customer Service Essentials
3. Setting Customer Service Goals & Objectives
4. Communication Skills for Customer Service
5. Customer Service Techniques
6. How to Manage Customer Service Team
7. Improving Your Customer Service Leadership
8. Leading Customer Service Team
9. Team Working and Team Building
10. Handling Customer Complains
11. How to Work with Unhappy Customers
12. How to Gain Back Lost Customers
13. Telephone Techniques
14. Telephone Etiquette
15. Telephone Customer Service
16. Power of Telephone Courtesy
17. Internal Customer Service
18. Customer Service at Call Centres
Who is this course for?
- This qualification is suitable for learners aged 16 and above, giving the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts
- This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
- The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects
Method of Assessment
At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.
Certification
Successful candidates will be awarded Level 2 Certificate in Customer Service Essential Training Updated on 10 December, 2024
Eligibility / Requirements
- This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage
- Learners should be ages 16 or over to undertake the qualification
- Good understanding of English language, literacy, numeracy and ICT are required to attend this course
Job roles this course is suitable for:
Customer Service Supervisor , Reception , Customer Service Team Leader , Customer service AdvisorAbout Global Edulink
Global Edulink – online education for a skill-hungry workforce
Education is just one aspect of life that can shape who you are and who you want to be as an employee. In a time-poor world, sometimes you need a flexible approach to help you achieve your goals. Online learning with Global Edulink offers just that – professional and vocational training to fit in with your life.
Global Edulink is well-established in the UK, but reaches out to learners all over the world. The company aims to bridge the gaps in a three step process of training, skills, and jobs, where you can learn at your own pace using interactive teaching techniques.
How the courses work
Learn with Global Edulink and you’ll have the opportunity to gain insight and knowledge from tutors that are well qualified and experienced in their industry sector. Your tutor will be your mentor and support during your learning journey.
- Because each course combines practical and theory, you’ll pick up essential knowledge and gain the confidence to put it into practice at the same time.
- High-quality course materials are provided, which you can access at any time during the course, which will help strengthen your knowledge and help you to perform well in the workplace.
- You’ll find a course structure focused around modules, which can have mock and final exams at the end, with pass grades and diplomas awarded on completion. Some courses will lead to professional qualifications assessed and awarded by external bodies such as NCFE, PEARSON, and PEOPLECERT etc.
- Browse through the course guides and you will find details on any skill level or entry requirements, who the course is best suited to and what you can hope to achieve and build on while you learn. Some courses require no prior knowledge or experience, while others are for those already in a specific job or with some experience to build on. The course details also cover the method of assessment and length of course.
276 students have enrolled with Global Edulink through Laimoon
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