Course details
This course aims to equip retail front line staff with the basic knowledge of the retail industry, individual role and career progression in the retail industry.
Course Objectives
- Describe the retail industry
- Explain and describe the roles in the organisation
- Explain personal role in the organisation
- Identify career progression in the retail industry
Course Outline
- Importance & demographics of the retail industry in Singapore
- Culture of the retail industry in Singapore
- Emerging trends in the Singapore retail industry
- Roles and responsibilities of different job roles in the organisation
- Organisation’s stakeholders and their importance
- Personal role and responsibilities in the organisation
- Competencies required to fulfil role and responsibilities in the organisation
- How to identify own weaknesses in current job
- How to identify competencies to overcome weaknesses
- Requirements for career progression
- Information on training programmes available (internal and external)
- How to develop a career plan
- Benefits of adopting the WSQ framework
Course Location
About SFIC Institute
We_They is a human capital solutions provider established in response to the needs of a rapidly evolving workplace environment. We offer development courses for a wide spectrum of industries.
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