WSQ Supervise Quality Procedures Service Quality Centre
Price: SGD 235

    Course details

    In order to maintain and continually improve the quality procedures in a quality management system, there must be a systematic approach in process planning and management. This includes monitoring and measuring of the quality procedures to ensure their relevance and effectiveness.

    Key Benefits

    • Acquire the knowledge and application skills in participating and supervising quality processes and be able to apply them to the workplace
    • Identify opportunities to continually improve the quality procedures
    • Learn how to avoid the pitfalls that may affect effective implementation of quality procedures

    Course Content

    • Introduction to quality procedures
    • Key steps involved in the establishment of quality procedures
    • Implementation and maintenance of effective quality procedures
    • Monitoring and measuring of quality procedures for variation and effectiveness
    • Monitoring and measuring of product and/or service quality level
    • Collection and analysis of data using techniques such as control plan and sampling plan
    • Identification of opportunity for continual improvement using methodologies such as Plan-Do-Check-Act cycle and 5W1H

    Learning Methodology

    Mini lectures, interactive activities, group discussions, case studies, presentations and assessments/testswill be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

    The participant is required to complete and submit a work assignment within 21 days after end of training.

    Who Should Attend

    Quality assurance/quality control executives and process supervisors

    Updated on 08 November, 2015

    About Service Quality Centre

    Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.

    With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.

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