WSQ Solve Problems and Make Decisions at Managerial Level

• Collect relevant and current information on organisational performance standards and quality control policies
• Types of performance deficiency
• Examine their causes and the impact on organisation-related aspects
• Identify the root causes of the problems with team members using appropriate group facilitation techniques
• Generate creative ideas in a team based on the three time horizons of short range, intermediate range and long range planning using appropriate idea generation and group facilitation techniques
• Shortlist the most viable ideas based on a set of pertinent criteria using appropriate problem-solving and decision making techniques and tools
• Evaluate the impact of shortlisted ideas using appropriate problem-solving and decision making techniques and tools
• Determine a preferred solution using appropriate methods and draw up an implementation plan to implement the solution
• Evaluate the effectiveness of the implemented solution and implementation plan
• Develop a corrective action plan for any shortfalls identified in the implemented solution and conduct a follow up review of modifications made
• Formalise implemented solution as part of the organisation’s current standard operating procedure (SOP)

Learning Methodology

This course will be conducted through mini lectures, interactive activities, group discussions, case studies and self assessments/tests.

Who Should Attend

This course is suitable for managers or staff in supervisory roles who are responsible for the operation and performance of organisational units.