WSQ Manage Quality Systems and Processes

Course details

Skilled and knowledgeable managers are vital in ensuring that the quality systems and processes perform their functions as planned. This course provides participants with deep the opportunity to apply, demonstrate and practise the knowledge and skills learnt on managing quality system and processes. Participants will learn how to conduct analysis on the costs of quality and identify areas for improvement.

Key Benefits

• Understand quality system requirements
• Use statistical techniques to manage customer expectations, monitor the cost of quality and assure that work processes are performing in an acceptable manner
• Learn how to track quality performance, resolve issues related to non-conformance and prepare reports on quality performance of products/services

Course Content

• Quality system requirements at the workplace
• Collation of customers’ expectations on the quality of products/services
• Ways to communicate customers’ expectations on quality aspects of products/services to relevant stakeholders within the organisation
• Statistical evaluation of work processes related to products/services quality performance
• Conduct analysis on the costs of quality and identify areas for improvement
• Quality cost saving/improvement activities to manage costs of quality at the workplace
• Lead and manage co-workers/staff to achieve the desired results on costs of quality at the workplace
• Tracking of quality performance of the products/services
• Issue resolution for non-conformance
• Reports preparation on the quality performance

Learning Methodology

Mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.

Participants are required to complete a work assignment or mini-project outside training hours and submit within 3 months, spending no less than 120 hours on the project.

Who Should Attend

This course is suitable for executives, professionals or managers with functional and operational responsibilities.