Course details
A proper understanding and good implementation of the processes involved enable organisations to realise key improvements. Learn to implement the changes needed to meet business objectives with this course, focussed on providing opportunities for participants to apply, demonstrate and practise the skills learnt in identifying processes for re-engineering.
This competency- and assessment-based programme awards learners who are certified competent with a Statement of Attainment (SoA) by the Workforce Development Agency (WDA).
Key Benefits
- Learn how to apply strategies, methods and tools essential to implementing a reengineering project
- This course can be used as a sectorial core unit to attain the WSQ Certified Productivity and Innovation Management (CPIM) certification.
Course Content
- Reengineering project initiation
- Identify and select processes for reengineering
- Draw process chart using mapping tools/software
- Identify value-added and non value-added activities within a process using the reengineering technique
- Process outcomes evaluation using the reengineering techniques
- Process reengineering
- Develop reengineering project plan
- New process simulation
- Organisation and jobs structuring to support the new process
- Change management
- Post reengineering review
- Continuous improvement programmes
Learning Methodology
This course will be conducted through mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests.
Who Should Attend
This course is suitable for business analysts, supply chain analysts, business consultants, workflow analysts, operations executives, system analysts, production analysts, change managers, operations managers and project managers.
Updated on 08 November, 2015Course Location
About Service Quality Centre
Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.
With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.
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