WSQ Certified Service Professional Singapore National Employers Federation
Price: SGD 650

    Course details

    Get ready for of intensive experiential learning through service-in-action activities and role-playing in addition to classroom theory learning. Thereafter, be certified as a service professional and embark on exciting opportunities in the tourism and service-related sectors.

    Aimed at instilling service mind and developing portable service skills, the WSQ Certified Service Professional program has five distinctive features:

    Course Outlines

    Develop the mindset & passion of an excellent service professional

    • Think like a service professional
    • Get ready to create memorable moments
    • Put up a great show

    Know your products, customers and organisation

    • Know your products and services
    • Know your customer requirements
    • Know your organisation's systems and standards

    Make every encounter a GEMS moment

    • Deliver the 10 GEMS
    • Go the extra mile
    • Handle service breakdowns & recovery

    Work with your colleagues to delight customers

    • Resolve team problems
    • Communicate with team members

    Invite your customers to come back

    • Build customer loyalty
    • Utilise customer records

    Keep improving your service

    • Seek customer feedback & improve service

    Entry Requirements

    • Possess GCE 'N' Level English Grade C5/ GCE 'O' Level English Grade C6 or
    • Acquire Employability Skills (ES) Workplace Literacy (WPL) Level 4 (for any 2 modalities)

    Participants who do not possess the necessary qualification can take the Computer Adaptive Test (CAT) to determine the ES WPL Level. Participants who score less than ES WPL Level 4 can attend ES WPL training. Participants need to co-pay S$50 for ES WPL training, while WDA funds the remaining training fee. Participants can take CAT again after training to achieve ES WPL Level 4.

    Updated on 08 November, 2015

    About Singapore National Employers Federation

    Our Vision

    Responsible Employers, Sustainable Business

    Our Mission

    To advance tripartism and enhance labour market flexibility to enable employers to implement responsible employment practices

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