WSQ Certified Service Professional Geylang, Central

Course details

Get ready for of intensive experiential learning through service-in-action activities and role-playing in addition to classroom theory learning. Thereafter, be certified as a service professional and embark on exciting opportunities in the tourism and service-related sectors.

Aimed at instilling service mind and developing portable service skills, the WSQ Certified Service Professional program has five distinctive features:

Course Outlines

Develop the mindset & passion of an excellent service professional

• Think like a service professional
• Get ready to create memorable moments
• Put up a great show

Know your products, customers and organisation

• Know your products and services
• Know your customer requirements
• Know your organisation's systems and standards

Make every encounter a GEMS moment

• Deliver the 10 GEMS
• Go the extra mile
• Handle service breakdowns & recovery

Work with your colleagues to delight customers

• Resolve team problems
• Communicate with team members

Invite your customers to come back

• Build customer loyalty
• Utilise customer records

Keep improving your service

• Seek customer feedback & improve service

Entry Requirements

• Possess GCE 'N' Level English Grade C5/ GCE 'O' Level English Grade C6 or
• Acquire Employability Skills (ES) Workplace Literacy (WPL) Level 4 (for any 2 modalities)

Participants who do not possess the necessary qualification can take the Computer Adaptive Test (CAT) to determine the ES WPL Level. Participants who score less than ES WPL Level 4 can attend ES WPL training. Participants need to co-pay S$50 for ES WPL training, while WDA funds the remaining training fee. Participants can take CAT again after training to achieve ES WPL Level 4.