Course details
This course aims to give guidance and practical advice in implementing and improving a quality management system (QMS) according to recognised QMS standards.
Key Benefits
- Understand the QMS requirements
- Implement, maintain and improve an effective QMS in their organisation
Course Content
- Concept of quality, quality management and improvement
- Introduction of the QMS standard
- Interpretation and application of the QMS
- Development of a process approach to the QMS based on the Plan-Do-Check-Act (PDCA) cycle
- Preparation and documentation of quality manual, quality procedures and work instructions
- Guidelines and approaches in implementing, maintaining and improving the QMS
- Use of quality control tools and statistical analysis
- Implementation of corrective and/or preventive actions
- Maintenance of quality records
- Typical QMS certification process and preparation
Learning Methodology
Mini lectures, interactive activities, group discussions, case studies, presentations and assessments/tests will be used to enable participants to effectively absorb and retain the concepts and applications that are being taught.
Updated on 08 November, 2015Course Location
About Service Quality Centre
Established in 1990, We_They rich heritage is derived from founding partners, Singapore Airlines (SIA), one of the world’s leading carriers listed in Fortune 500 and an internationally respected brand; and SPRING Singapore (the former Standards, Productivity and Innovation Board), a government enterprise development agency that develops and promotes internationally recognised standards and quality assurance.
With the best of SIA’s service philosophy infused with SPRING’s experience in setting standards for business excellence and innovation, We_They delivered the business advantage that organisations – public and private, large and small – needed to provide outstanding customer value, quality and performance.
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