Course details
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) is a Supervisory level qualification requiring students to complete 9 Competency Units (4 Core units and 5 Elective units) and attain at least 27 credits.
Students of the WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) will gain knowledge and become competent in skills from a broad range of highly developed supervisory skills specific to the Hotel and Accommodation Services industry.
Content
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) course includes coverage of essential financial, loss prevention, staff training and staff supervision skills. This WSQ course also provides a selection of supplementary knowledge (selected to meet industry and/or inpidual need) drawn from front office/guest services, site and equipment management and service excellence.
Course Developer
This WSQ course has been developed by the Workforce Development Agency and William Angliss Institute.
Entry Requirement
- WSQ Certificate in Hotel and Accommodation Services or
- Two (2) years’ work experience at the operations level in the tourism sector or
- WSQ ES Workplace Literacy and Numeracy (WPLN) Level 6 or equivalent
Mode of Instruction
Instruction may include lectures, discussions, excursions, guest speakers, demonstrations, case-studies, practical exercises and activities.
Assessment
Competency Based Assessment for the WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) may include Practical Performance, Role Plays, Oral Questioning, Workplace Observation, Written Questions, Industry Research Projects and/or feedback from workplace Supervisors.
Certification
Upon successful completion of this WSQ course, trainee will receive a WSQ Advanced Certificate in Hotel and Accommodation Services.
Articulation
For progression, participants can pursue the WSQ Diploma in Tourism (Managerial level).
No. of WSQ Units
9 Competency Units (4 Core units and 5 Elective units).
Mode of Delivery
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) has two modes of delivery:
- Part-time and
- possibly full-time
Average teacher-student ratio
1 teacher to a maximum of 20 students.
Target Audience
The WSQ Advanced Certificate in Hotel and Accommodation Services (Front Office) is suitable for:
- Front Office Supervisors
- Shift Supervisors
- Duty Supervisors
Commencement Date
Please refer to our Academic Calendar for the latest commencement dates.
CORE UNITS
A trainee must complete all 4 core units leading to at least 11 credits
- Monitor Income and Expenses
- Implement Loss Prevention
- Conduct Orientation and Training
- Supervise Staff
PLUS a trainee must complete at least 5 elective units leading to at least 16 credits
FRONT OFFICE/GUEST SERVICES
- Monitor Front Office/Guest Services Operations
- Monitor Reservation Services
- Monitor Handling of Guest/Resident Accounts
SITE AND EQUIPMENT MANAGEMENT
- Implement Site/Outlet and Equipment Maintenance Plans
SERVICE EXCELLENCE
- Manage Service Performance
Course Location
About William Angliss Institute
Our Centre in Singapore joins campuses in Melbourne and Sydney with joint ventures in China, Thailand, Malaysia and Sri Lanka. The Melbourne headquarters was established in Melbourne in 1940. We provide knowledge, skills and attitudes to shape and improve the Tourism, Hospitality and Food industries. The William Angliss Institute Tourism CET Centre will provide a range of Tourism related WSQ Qualifications. In addition to traditional on campus delivery methods to William Angliss Institute CET Centre will work closely with the Tourism Industry to deliver a range of short courses through to full qualifications in industry. The Institute will bring its years of experience of on-the-job training to Singapore to not only develop the skills of those students wishing to enter the industry but to further develop skills of those already working in the Tourism sector.
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