Work in a Diverse Service Environment

Course details

This programme addresses the skills and knowledge required to handle persity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle persity in the service environment, and monitoring one’s actions in handling persity.

The programme covers:

• Recognise the importance of inclusiveness when working in a perse service environment.
• Apply emotional intelligence when interacting with team members and customers in a perse service environment
• Demonstrate resilience when faced with challenges in a perse service environment
• Monitor own actions in handling persity in the perse service environment.

The main target audience are for Customer-facing staff, Customer Service Representatives, Call Centre Officers, Store Advisors and Service Crew.

This is one of the core modules leading to the WSQ Certificate in Service Excellence (Level 1). 

Entry Requirements 

Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 3.