- Duration: 16 Hours
Course details
This programme addresses the skills and knowledge required to handle persity. It includes recognising the importance of inclusiveness, demonstrating the use of emotional intelligence and resilience to handle persity in the service environment, and monitoring one’s actions in handling persity.
The programme covers:
- Recognise the importance of inclusiveness when working in a perse service environment.
- Apply emotional intelligence when interacting with team members and customers in a perse service environment
- Demonstrate resilience when faced with challenges in a perse service environment
- Monitor own actions in handling persity in the perse service environment.
The main target audience are for Customer-facing staff, Customer Service Representatives, Call Centre Officers, Store Advisors and Service Crew.
This is one of the core modules leading to the WSQ Certificate in Service Excellence (Level 1).
Entry Requirements
Be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy Level 3.
Updated on 08 November, 2015Course Location
About Singapore Institute Of Retail Studies
The primary mission of SIRS is to provide quality and market driven holistic training solutions through the national Workforce Skills Qualifications (WSQ) programmes in Retail, Service Excellence, Productivity and Business Management to enhance the skills and employability of the Retail and Service workforce in Singapore.
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