Office Skills for Customer Service

Course details

INTRODUCTION

Acquire key skills in customer service, administrative support, computer literacy, telephone communication and negotiation with this online office skills and customer service course. The Office Skills for Customer Service is a comprehensive online qualification designed to prepare you for the workplace with modules focusing on practical techniques, knowledge, and expertise.

COURSE DESCRIPTION

Designed and delivered by industry professionals, the Office Skills for Customer Service provides an engaging course of study through modules taught with videos, practical exercises, online study materials, and ;You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone ;You also improve your IT skills with units in Microsoft Excel, Word, and PowerPoint.

COURSE DESIGN

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
You are taught through a combination of

• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

WHY STUDY THIS COURSE

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
The Office Skills for Customer Service is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.


Course Curriculum

 

Office Skills for Customer Service - Updated Version

• Module 01: Personal Assistant
• Module 02: Admin Support
• Module 03: Administrative Management
• Module 04: Organisational Skills
• Module 05: Telephone Etiquette
• Module 06: Business Writing
• Module 07: Time Management
• Module 08: Body Language and Effective Communication
• Module 09: Meeting Management
• Module 10: Excel Basics
• Module 11: PowerPoint Basic
• Mock Exam
• Final Exam
• Office Skills for Customer Service - Old Version
• Admin Support
• Administrative Management
• Organisational Skills
• Customer Relations and Dealings
• Customer Service: Telephone Etiquette
• Customer Relationship Management
• Microsoft Office Word
• Microsoft Office Powerpoint
• Microsoft Office Excel

Updated on 13 April, 2022