عبر الإنترنت
- مدة الدورة التدريبية: ساعتين إبدأ الآن
- معتمدة من قبل: IAOCPD Qualification Standards
- الشهادة:
- طريقة تقديم الدورة: عبر عرض الفيديو
تفاصيل الدورة
Introduction- Whether on a shop floor, behind a counter or on the phone, providing effective and successful customer service is the goal of countless job roles, across all areas of industry. Enhance your skills and knowledge with this online Customer Service Skills training course. Through engaging video lessons delivered by expert instructors, you learn how to provide excellent customer service whether face-to-face or over the telephone, handle complaints, set effective goals and manage workplace stress.
- Complemented by online study materials, mock exams and multiple-choice automated assessments, the Customer Service Skills Course gives you a complete overview of customer service roles and the expertise necessary to succeed in your chosen field. Each lesson focusses on a specific skill or competency, with an eye towards providing the most effective customer service possible while maintaining your personal wellbeing.
- The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
- You are taught through a combination of
- Video lessons
- Online study materials
- Mock exams
- Multiple-choice assessment
- To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.
- Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at a cost of £19.
- Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.
المتطلبات
The Customer Service Skills Course is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.
نبذة عن معهد One Education
About Us
- Whether you’re a beginner aiming to get your foot in the door or an established professional keeping ahead of the latest developments, our online classes are suitable for all skill levels. One Education knows that everyone is different. That’s why we offer a range of learning styles, across a number of different subjects. All our courses offer a variety of learning materials including video and audio lectures, online exams, test areas, as well as traditional handouts.
- Our design courses will help you learn the skills necessary to work in interior design, web or digital design, graphic design, and even landscape gardening
- All courses come with professional accreditation meaning you can pursue your career goals with confidence in your specialist skills and knowledge
Our Mission
- One Education is to help people gain the practical knowledge and transferable skills necessary to enhance their career. Our training can improve your abilities in business situations, teaching you how to address issues through relevant and industry-specific skills and specialist knowledge.
Our Vision
We believe quality education should be available anywhere in the world. Our classes are taught entirely online and completion results in a UK and internationally-recognised professional qualification.
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