Customer Service Skills هذه الدورة تدرس باللغة الإنجليزية

تفاصيل الدورة

• Whether on a shop floor, behind a counter or on the phone, providing effective and successful customer service is the goal of countless job roles, across all areas of industry. Enhance your skills and knowledge with this online Customer Service Skills training course. Through engaging video lessons delivered by expert instructors, you learn how to provide excellent customer service whether face-to-face or over the telephone, handle complaints, set effective goals and manage workplace stress.
• Complemented by online study materials, mock exams and multiple-choice automated assessments, the Customer Service Skills Course gives you a complete overview of customer service roles and the expertise necessary to succeed in your chosen field. Each lesson focusses on a specific skill or competency, with an eye towards providing the most effective customer service possible while maintaining your personal wellbeing.

• The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.
• You are taught through a combination of
• Video lessons
• Online study materials
• Mock exams
• Multiple-choice assessment

• To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

• Upon successful completion, you will qualify for the UK and internationally-recognised professional qualification and you can choose to make your achievement formal by obtaining your Certificate at a cost of £19.

• Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.