ITIL Foundation

Course details

OVERVIEW: ITIL Foundation certification in Dubai is the most widely acknowledged entry-level ITIL certification for IT professionals. The ITIL course in Dubai provides professionals with an overview of the ITIL 4 framework, concepts, and terminologies of the ITIL service lifecycle. This ITIL Foundation training in Dubai covers all aspects of the ITIL services lifecycle and the processes involved to improve the quality of IT service management in order to reduce costs and increase productivity.

CAREER OPPORTUNITIES:

Market Trends: The evolution of technology has led to significant changes in the IT-sphere by turning ITIL into a comprehensive strategy that delivers IT products and services effectively and efficiently. According to the research firm Gartner, the global IT service management (ITSM) market size was $4,323 million in 2018 and is projected to grow at a CAGR of from 2019 to 2026. The growth in the ITSM market across the globe has expanded the career options for professionals holding ITIL certification in Dubai.

Salary Trends: ITSM is one of the most lucrative career fields in the world. Naturally, there is an inflated demand for IT professionals which has also contributed to their high remuneration. It was found that professionals holding ITIL certification earn 40% more than their non - certified counterparts. Further, ITIL certification holders get a 12% boost on their average annual salary. In the UAE, the average annual salary of professionals holding ITIL certification in Dubai is AED 242,000.

Demand and Opportunities: ITSM is one of the fastest-growing fields in the world, and ITIL certification is one of the most reliable indicators of IT professionals' commitment to excellence. In a survey, 72% of the employers indicated that ITIL certifications as a basic requirement for the hiring process. It was also found that 45% of companies worldwide use the ITIL framework while ITIL adoption rates among companies stand at 70%. The above data clearly illustrates the rise in demand for ITIL - certified professionals.

ITIL COURSE OUTLINE:

Service Management Lifecycle

• Principles of Service Management
• The Processes
• The ITIL Service Lifecycle

Service Strategy

• Introduction to Service Strategy
• Key Concepts of Service Strategy
• Service Strategy Processes
• Demand Management
• Service Portfolio Management
• Financial Management
• Business Relationship Management

Service Design

• Introduction to Service Design
• Key Concepts of Service Design
• Service Design Processes
• Service Catalogue Management
• Service Level Management
• Supplier Management
• Capacity Management
• Availability Management
• IT Service Continuity Management
• Information Security Management
• Design Coordination

Service Transition

• Introduction to Service Transition
• Key Principles & Models of Service Transition
• Service Transition Processes
• Transition, Planning, and Support
• Change Management
• Service Asset and Configuration Management
• Release and Deployment Management
• Knowledge Management

Service Operations

• Introduction to Service Operations
• Service Operations Processes
• Event Management
• Problem Management
• Request Fulfillment
• Access Management
• Service Operations Functions

Continual Service Improvement

• Introduction to Continual Service Improvement
• Key Principles and Models of Continual Service Improvement

KEY TAKEAWAYS:
After completing ITIL Foundation training, the candidate will be able to:

• Understand the guiding principles for an effective service management decision
• Identify the four dimensions of service management and factors that impact them
• Explore the various levels of service value chain activities
• Assess the objectives of various systems and services used by the management industry
• Learn about problem management, incident management, and change management concepts

ACCREDITATION:

Our ITIL Foundation course is accredited by ISO 9001: 2015 and the Knowledge and Human Development Authority (KHDA).

ALUMNI: Our academy graduates of ITIL training Dubai are successfully placed in some of the top-notch companies in Dubai like Jumeirah, Aramex, Airarabia, Damac, Emaar, etc. They are entrepreneurs, career changers, and lifelong learners.

WHY LEARNER’S POINT:

Being the leading providers of ITIL certification training in Dubai, we have substantial experience in teaching relevant skills and knowledge.
Our ITIL course in Dubai offers the following advantages:

• Our ITIL Foundation training is designed based on real-world scenarios, formulating and evaluating practical requirements
• Our ITIL training Dubai strive to provide a reality check and insight into the requirements of a challenging role and how to fulfill it
• Our ITIL training also provides live interactive sessions and hands-on experience through assignments associated with the actual work environment
• To enhance the learning experience of our students we provide organized group sessions and integrated training modules through our ITIL course
• Our discrete approach to career guidance enables our students to get successfully placed in renowned organizations

Updated on 22 November, 2024