Course details
OVERVIEW:The ITIL Certification is globally recognized as the gold standard in IT Service Management. Our ITIL Foundation Course, accredited by PeopleCert, offers a comprehensive learning experience designed to prepare you for a successful IT career. With 16 hours of immersive training and real-world case studies, this program ensures you grasp the core principles of ITIL effectively.
Why Choose the ITIL Training Course?
Our ITIL Training equips you with the skills to manage IT services efficiently, enhance service quality, and improve customer satisfaction. This course helps participants understand key concepts, such as the ITIL Service Value System, guiding principles, and service management practices, making it an ideal choice for aspiring IT professionals.
What Will You Learn in the ITIL Foundation Course?
Through our ITIL Course, participants gain expertise in:
- Understanding the service value system and its interconnected components.
- Applying ITIL guiding principles to optimize workflows and improve processes.
- Exploring the four dimensions of service management: people, technology, suppliers, and value streams.
- Learning the purpose and functions of essential ITIL practices, such as incident management, change control, and continual improvement.
The ITIL Foundation Certification is an essential credential for individuals and businesses aiming to excel in IT service management. This certification enhances your career prospects by demonstrating your ability to:
- Identify, plan, and implement IT services that align with business goals.
- Solve problems, improve workflows, and ensure efficient service delivery.
- Gain a competitive edge in the global job market.
Key Concepts of IT Service Management
- Service
- Utility
- Warranty
- Customer
- User
- Service Management
- Sponsor
- Cost
- Value
- Organization
- Outcome
- Output
- Risk
- Utility and Warranty
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- Service offering, relationship management, provision, and consumption
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Explaining the ITIL service value system
- The activities of the service value chain and how they interconnect
- The interconnected nature of the service value chain and its support for value streams
- Planning, Improving, Engaging
- Designing and transitioning
- Obtaining and building
- Delivering and supporting
- Information security management
- Relationship, Supplier, and Availability management
- Capacity and Performance management
- IT asset management
- Service continuity management
- Monitoring and Event management
- Release management
- Service configuration management
- Deployment management
- Continual improvement
- Incident and Problem management
- Service request management
- Service Desk and Service Level management
- Availability
- IT asset
- Event
- Configuration item
- Change
- Incident and Problem
- Known error
- 7 ITIL practices
- The continual improvement models
- Change control
- Incident and Problem management
- Service request management
- Service Desk and Service Level management
At Learner’s Point, we pride ourselves on offering top-notch training tailored to your professional needs. Our ITIL Training in Dubai combines expert instruction, hands-on exercises, and flexible payment plans to ensure a seamless learning experience. With our focus on real-world applications and exam preparation, we guarantee success on your first attempt.
Testimonials
Homer Beltran, IT Support Engineer
"I have done my ITIL 4 course from Learners Point and they have done a fantastic job. The trainer was very qualified and had many years of practical experience in the topics he delivered. The staff are very welcoming too. I will certainly come back here for more training"
Shaikha Al Marzooqi, Procurement Officer
"I would say it was a good choice that I opted for ITIL 4. I thank my trainer and also my consultant for making things easy and able to certify. The trainer was very knowledgeable in the field and the session was interactive and practical, gained a wider knowledge"
Enroll Now and Boost Your IT Career
Take the first step toward an exciting IT career with our ITIL Certification Course. Join Learner’s Point today and gain the knowledge and confidence to thrive in the ever-evolving IT landscape.
Get certified, stand out, and redefine your IT journey with ITIL Foundation Training! Updated on 21 January, 2025
Eligibility / Requirements
There are no specific prerequisites required to enrol for the training program.
Job roles this course is suitable for:
Help Desk Analyst , Network Specialist , Problem Analyst , Network Administrator , IT AnalystAbout Learners Point Training Institute
Empowering Professionals for a Dynamic Future in the UAE
Learners Point Academy is a premier provider of professional training and development solutions, dedicated to equipping individuals and organizations across the UAE with the skills and knowledge needed to thrive in today's competitive landscape.
A Commitment to Excellence
We offer a diverse and comprehensive range of training solutions, with a particular focus on IT, Cybersecurity, Management and Logistics, in addition to other key sectors:
- Business & Leadership: Sharpen your strategic thinking and management skills to lead with confidence.
- Finance & Accounting: Master financial analysis and reporting for sound decision-making.
- Human Resources: Optimize talent acquisition and cultivate a thriving workplace culture.
- Soft Skills & Personal Development: Enhance communication and leadership abilities for personal and professional growth.
- Supply Chain Management: Streamline operations and ensure efficient delivery of goods and services.
- Quality Management: Drive process improvement and deliver exceptional customer satisfaction.
Our Approach
At Learners Point Academy, we believe in a learner-centric approach, combining theoretical knowledge with practical application. Our expert instructors, drawn from industry leaders, provide personalized guidance and support to ensure optimal learning outcomes.
Tailored Learning Options
We understand that professionals have diverse learning needs and schedules.
Therefore, we offer a variety of delivery methods:
- Classroom Training: Benefit from face-to-face interaction and networking opportunities in our modern facilities across the UAE.
- Live Online Training: Participate in engaging virtual classes with real-time interaction for learners within the UAE and across the MENA region.
- In-Company Training: Customize training programs to meet your organization's specific needs and deliver them at your preferred location within the UAE.
Empower Your Success
Learners Point Academy empowers you to achieve your professional goals and drive success for your organization. Contact us today to explore our extensive course catalog and embark on your transformative learning journey!
Software Testing Related Questions
Enquire about this course
You may add more courses here,
your list will be saved.
