Reception and Switchboard Diploma

1TRAINING

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Duration / Course length: Upto 75 Hours Start now
Accredited by: CPDiAP
Certificates:
Sample certificate
Course delivery: This course is delivered in video format

Course details

This Receptionist Training Diploma will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a ; As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.

Our learning material is available to students 24/7 anywhere in the world, so it’s extremely ;These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.

This Course is based on Microsoft Powerpoint 2010, Microsoft Excel 2010, Microsoft Word 2010, Microsoft Outlook 2010

What skills will I gain?

Learn to produce standard documents
Gain knowledge of receptionist and telephone handling skills
Learn key Microsoft Office programs and social media handling
Become a master of data management and record keeping
Gain extensive knowledge of planning travel and accommodation
Gain excellent management and customer handling skills
Learn to provide customer service to the highest standard

What skills am I going to get from this course?

By enrolling to this course, you’ll be able to produce standard documents and you’ll learn about difficult customer handling.
Logging in to this course, you’ll gain knowledge in receptionist and telephone handling skills.
Having this course, you’ll learn master key Microsoft Office programs and social media handling.
In this course, you’ll become a master of data management and record keeping.
This course will gain you the knowledge in Travel and Accommodation arranging.
On completion of this course, you’ll gain the best management and customer handling skills.
At the end of this course, you’ll become an expert in customer service.

COURSE CURRICULUM

Module : 01

Professional Receptionist Training Course Objectives
The 90: 90 Principle to Create a Powerful First Impression
Hot Telephone Tips
Get the Facts- Ask the Right Questions
Discuss Solutions- Learning to Listen
Dealing with Difficult Customers

Module : 02

Practice Good Telephone Skills
Managing Database and Company Files
Booking or Reservation Procedure
Deal Effectively with Security and Safety Issues
Meeting Arrangements
Successful Meetings & Minutes
Organising a Meeting
Arranging Business Travel and Accommodation

Module : 03

Email Tutorial
How to use Social Media to Promote your Company
How to write a formal letter
How to write Business Memo
Business Writing and Memos
Minute Taking
Taking Minutes
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks
Microsoft Outlook

How will I be assessed?

At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.
Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.

What Certification am I going to receive?

Upon the successful completion of the course, you will be awarded the “Certificate in Diploma in Receptionist Training”. Updated on 11 December, 2024

Eligibility / Requirements

You must be 16 or over
You should have a basic understanding of English and basic IT knowledge
You will need a computer or tablet with internet connection (or access to one)

Job roles this course is suitable for:

Receptionist , Telephone Interviewer , Switchboard Operator

About 1TRAINING

We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential.

Company Overview

1Training has established an excellent reputation in the UK for providing professional and vocational training, aiming particularly to train young people for the world of work. 1 Training aims to fill gaps in employment skills, whilst placing an emphasis on the changing nature of work itself. We are regarded as a leading provider of this type of training, as well as general workforce development, and are known throughout the UK and the world for our excellent results.
We offer hundreds of courses in accounting, teacher training, business and office administration, health and social care, project management, accounting, beauty therapy, IT and customer service etc. – providing a worthwhile and practical education in industries that are each rapidly growing and consistently recruiting.

Our Training

All of our 1Training tutors have a wealth of experience and qualifications in their field – they are highly knowledgeable, organised and fully equipped to provide courses that will stimulate and inspire.
Our training courses combine theoretical and practical sessions that work to develop knowledge and ability, as well as instil vital confidence, in our students.
We deliver a high-quality professional and vocational education, using excellent academic course materials that will not only educate but equip you to be successful in your field.
By participating in our education programmes, you will strengthen your academic, vocational, and technical skills through assignments that place an emphasis on each.
1Training is committed to helping all learners acquire worthwhile academic, vocational and technical skills. Upon completion, you will be prepared for the highly skilled, well paid, and in-demand employment opportunities of the 21st-century global economy.

By enrolling in to our online courses, you’ll get: